EnviroRight Renewables Ltd customer privacy notice
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This privacy notice tells you what to expect us to do with your personal information.
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• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain
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Contact details
info@envirorightrenewables.com
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What information we collect, use, and why
We collect or use the following information to provide services and goods,
including delivery:
• Names and contact details
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Information relating to compliments or complaints
• Information relating to customer preferences and feedback on products and
services
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We collect or use the following information for service updates or marketing
purposes:
• Names and contact details
• Addresses• Marketing preferences
• Website and app user journey information
We collect or use the following personal information for dealing with queries,
complaints or claims:
• Names and contact details
• Address
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety
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Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. If you make a request, we must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any
time.
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• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
To Collection of data to ensure that our products, services, communications and website are performing effectively and meeting our customers needs
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o Collection of data to ensure we can remind customer if and when their annual service is due
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o Collection of data from renewable energy industry professionals that enable us to develop and enhance our products and propositions.
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Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any
time.
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• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except
the right to portability.
Our legitimate interests are:
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o To enable us to effectively communicate updates on our products and services that may impact our customers
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o To enable us to promote products and services that we believe will benefit the recipients. These would include (but not limited to) product recommendations and tools aimed at connecting and skill building in the renewable energy professional network. For heat pump owners this would enable us to make them aware of products and
services designed to support the effective running of their heat pump and/or renewable energy technology
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any
time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
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o To ensure we can adequately resolve queries or complaints.
Where we get personal information from
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• Directly from you
• Publicly available sources
• Market research organisations
• Providers of marketing lists and other personal information
• Suppliers and service providers
How long we keep information
If you request a quote, book a service or a request a call back, we will ask you for marketing permissions when you submit your contact details.
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• These will allow us to stay in touch with you about news, products and services that we believe may be useful. You will be able to choose the ways in which you are happy for us to retain and use your contact details.
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• We will not keep your data longer than we believe is necessary, lawful. We will continuously review our data policy to ensure that we’re managing your data responsibly.
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• If you subscribe to our blog we will share new blog articles for the duration of our blog series, which runs indefinitely. You will be able to unsubscribe easily at any time. Who we share information with. Others we share personal information with include;
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• Insurance companies
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• External auditors or inspectors
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• Warranty and guarantee providers
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• Organisations we’re legally obliged to share personal information with
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• Suppliers and service providers
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• Other relevant third parties:
o Suppliers of materials or equipment that you order through us, but pay
the supplier for and require home delivery of
o Other trade partners if you have provided us your permission to do so
o Carefully selected third parties whom we believe you would have a legitimate interest in hearing from regarding products and services that relate to your enquiries, products or services that you used with us
o In these scenarios we entrust the third party to responsibly manage your data under their own data privacy policies
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
WilmslowCheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
Version 1 - Created 19 August 2024